Refund policy

All Sales Final: Because every piece of our wearable art is custom-printed and sewn specifically for you upon ordering, we are unable to accept returns, exchanges, or cancellations for sizing or change of mind. Please review our sizing chart carefully before completing your purchase.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Store Policies & Terms of Purchase

Welcome to our store. Every piece in our collection is a custom work of wearable art, translating original fine art paintings into made-to-order apparel specifically for you. Because of this personalized cut-and-sew production process, our store policies differ from standard retail. Please review the following terms before completing your purchase.

Returns & Exchanges

Because every item is custom-printed and manufactured just for you the moment your order is placed, we cannot accept returns, refunds, or exchanges for "change of mind" or sizing issues.

Please refer carefully to the sizing chart and measurement guidelines on each product page before checking out.

Order Cancellations and Modifications

Once an order is submitted, it is immediately routed to our manufacturing queue to ensure timely production. Therefore, orders cannot be canceled, modified, or altered once placed. Please double-check your shipping address, sizing, and design selections before finalizing your payment.

Damaged or Defective Items

We hold our manufacturing partners to the highest standards, but if an item arrives damaged, flawed, or with a clear manufacturing defect (e.g., a severe misprint or sewing error), we will make it right.

To resolve a manufacturer defect:

  1. Contact us within 7 days of delivery.

  2. Include your order number and clear, well-lit photos of the defect.

  3. Once verified, we will arrange for a free replacement of the exact same item. (Note: Refunds are not issued for defective items; they will be replaced.)

Sizing Tolerances, Color, and Placement Disclaimers

Our garments are individually cut and sewn. Due to this custom manufacturing process, garment measurements may vary by up to 1.5 inches from the size chart. This is a standard industry tolerance and does not qualify as a defect.

Additionally, slight variations in print placement can occur during the sewing process. Because computer monitors and mobile screens display colors differently, the actual colors of your printed garment may vary slightly from what you see on your screen. These minor variations are normal and not eligible for replacement.

Garment Care & Liability

To preserve the vibrancy of the printed artwork, all garments must be cared for properly. We recommend washing inside out on cold, tumble drying on low, and never ironing directly on the print. We are not responsible for, nor do we offer replacements for, damage caused by failing to follow proper garment care instructions.

Shipping, Production, and International Customs

Since your items are made from scratch, please allow time for both production and shipping. Estimated delivery times provided at checkout are estimates, not guarantees. We are not liable for shipping carrier delays or missing packages once tracking shows the item has been delivered.

For international orders, the buyer is solely responsible for all customs fees, import duties, and taxes levied by the receiving country. Packages returned to us due to unpaid customs fees are not eligible for a refund.

Event and In-Person Purchases

Orders placed in person—whether via QR code or tablet at live exhibitions, runway shows, or art events—are subject to this exact same custom-production policy. All live event sales are routed through the same made-to-order manufacturing process and are final sale.

Intellectual Property and Copyright

All designs, artwork, and prints featured on our apparel are protected by copyright. Purchasing a garment does not transfer any rights to the artwork. It is strictly prohibited to copy, download, reproduce, or distribute the artwork or garment designs for personal or commercial use.

Chargebacks and Disputes

If you experience any issue with your order, please contact our support team directly so we can resolve it together. Filing a fraudulent chargeback (such as claiming an item was not received when tracking shows it was delivered, or claiming an item is defective without providing proof) is considered theft. We actively dispute all unwarranted chargebacks by providing the customer's IP address, proof of delivery, order logs, and these agreed-upon store policies to the payment processor.